FAQ Page
Frequently Asked Questions
Orders
When will my order ship?
Orders are typically processed within 2-3 business days. During launches or promotions, processing times may be slightly longer.
Can I change or cancel my order?
If your order hasn't entered processing, we'll do our best to help. Once an order has been processed, changes or cancellations cannot be guaranteed.
Shipping
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
My package says "Delivered," but I can't find it.
We recommend checking with neighbors, household members, around your delivery location, and contacting the carrier directly. Some carriers mark packages as delivered shortly before they arrive.
Do you ship internationally?
Yes! We currently ship to select countries worldwide. Shipping options are displayed during checkout.
Returns
Can I return my order?
Absolutely. Please visit our Returns & Exchanges page for complete details.
How do exchanges work?
Once we receive and inspect your returned item, we'll process your exchange as quickly as possible. Please email us at info@velauralife.com for the next steps.
Products
How do I choose my size?
Every product includes its own size guide to help you find your perfect fit.
How should I wash my VelAura pieces?
We recommend washing cold on a gentle cycle and hanging to dry to help maintain fabric quality and longevity. Each page has the material and care options in descriptions.
Payments
What payment methods do you accept?
We accept all major credit cards along with the payment methods displayed at checkout.
Promotions
Can I combine discount codes?
Discount codes cannot be combined unless otherwise stated.
Contact
How do I contact VelAura?
Email us anytime at info@velauralife.com and we'll be happy to help.