VelAura Terms of Service

VelAura Terms of Service

Effective Date: July 2026

Welcome to VelAura. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About VelAura

VelAura LLC operates this website and provides the products and services offered through www.velauralife.com.

Throughout these Terms, "VelAura," "we," "our," and "us" refer to VelAura LLC.

2. Eligibility

By placing an order, you represent that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The payment method used belongs to you or you are authorized to use it.
  • All information provided during checkout is accurate and complete.

3. Orders

Submitting an order does not guarantee acceptance.

VelAura reserves the right to:

  • Cancel any order
  • Refuse service
  • Limit quantities
  • Correct pricing errors
  • Cancel suspected fraudulent transactions

If an order is canceled after payment has been authorized, the customer will receive a refund to the original payment method.

4. Pricing

Prices are listed in U.S. Dollars unless otherwise stated.

VelAura reserves the right to modify pricing, promotions, discounts, and product availability without prior notice.

5. Product Availability

While we strive to maintain accurate inventory, products may occasionally become unavailable after purchase due to inventory discrepancies.

If this occurs, we will notify the customer and issue a refund or offer an alternative product.

6. Payment

All payments are processed securely through trusted payment providers.

VelAura does not store customers' full payment information.

Orders may be subject to additional verification before shipment to help prevent fraudulent activity.

7. Shipping

Shipping is governed by our Shipping Policy.

By placing an order, customers acknowledge they have reviewed and agree to our Shipping Policy.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy.

Customers agree to follow the procedures outlined in that policy before requesting refunds or exchanges.

9. Chargebacks

If there is an issue with your order, we encourage you to contact our Customer Support team before filing a chargeback with your financial institution.

Most concerns can be resolved quickly through direct communication.

VelAura reserves the right to provide payment processors, banks, and financial institutions with documentation including order confirmations, shipping records, carrier delivery confirmations, customer communications, and other evidence necessary to dispute invalid chargebacks.

10. Fraud Prevention

VelAura actively monitors orders for fraud.

We reserve the right to:

  • Cancel suspicious orders
  • Request identity verification
  • Refuse future purchases
  • Report fraudulent activity when appropriate

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photography
  • Videos
  • Graphics
  • Designs
  • Branding
  • Text
  • Product descriptions

is the exclusive property of VelAura LLC and may not be copied, reproduced, distributed, or used without written permission.

12. Website Use

Customers agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload malicious software.
  • Copy or scrape website content.
  • Misrepresent their identity.
  • Engage in fraudulent purchasing activity.

13. Limitation of Liability

To the maximum extent permitted by law, VelAura shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the applicable order.

Nothing in these Terms limits rights that cannot legally be limited under applicable consumer protection laws.

14. Privacy

Customer information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

15. Changes to These Terms

VelAura may update these Terms at any time.

Updated versions become effective when published on this website.

Customers are encouraged to review these Terms periodically.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

17. Contact Us

If you have questions regarding these Terms, please contact us:

VelAura LLC
Email: info@velauralife.com